Do you ship outside of the United States?
Yes, but only to Canada at this time.
How much does shipping cost?
We offer free ground shipping to the continental US for any order totaling at least $75, and free ground shipping to Canada for any order totaling at least $200 CAD.
Shipping charges for any order that falls below the free-shipping threshold will be calculated based on the order total and the destination address.
Can I choose my shipping method?
Pomegranate ships via USPS, UPS, Canada Post, and Canpar. If you have a preference for which carrier we use, please specify it in the Shipping Instructions section when placing your order and we will do our best to accommodate. If shipping to a PO Box, your order will ship via USPS.
How long does it take to process my order?
Orders can take 2 to 3 business days to process from the time your order is placed. Orders are shipped Monday through Friday (excluding holidays) from our warehouse in Portland, OR.
When will I receive my order?
Orders shipping within the United States can take up to 10 business days to receive.
Transit times for orders shipping to Canada vary. We consolidate all Canadian orders and ship them on a weekly basis. You can expect your order to arrive within 3 weeks.
Holidays extend transit time. Delays in transit are common, as the volume of packages in circulation increases.
Do you offer expedited shipping?
We currently only offer Standard shipping.
My tracking number has not updated. Where is my package?
Once packages are in the hands of the carrier, our knowledge of their location is limited to what the tracking link indicates. Tracking system delays can sometimes occur, so please keep in mind that tracking details may not always reflect the true location of your package. We have noticed in some cases, the tracking does not update until the day the package is out for delivery.
Will my entire order ship together?
Rolls of Gift Wrap ship separately in an oversized box. If you ordered Gift Wrap with other items, expect to receive it separately. Otherwise, all other products should arrive at the same time.