Product Guarantee & Returns

Pomegranate endeavors to design and manufacture high-quality publications, provide accurate descriptions of our products on our Web site, and properly fulfill your order.

Should your order not meet your expectations, please contact us. We will exchange or credit your return merchandise for any reason within 30 days of receipt, except for the Meinrad Craighead book and all Clearance items, which are only available on a non-returnable basis.

In the unlikely event of a defective product, we will accept your return (for refund, credit, or exchange) within one year of receipt. Please address your return shipment to:

Pomegranate Retail Mail Order
19018 NE Portal Way
Portland, OR 97230

We request that you enclose a copy of your invoice with your package, and a note explaining why you are returning the product. We will contact you within 2 weeks of receipt of your return and confirm the status of your refund, replacement or exchange.

If the return is necessary due to our error, we will credit the original freight charges (for a return) or the return freight charges (for an exchange). For questions about returns please contact us.