Home  /  Customer Inquiries  /  Ordering Information

Ordering Information

How to Place an Order
+Order online at Pomegranate.com
+Call your order in to 800 227 1428
+Fax your order to 800 848 4376
+Use our printable order form and mail your order to:

Pomegranate Communications
19018 NE Portal Way
Portland, OR 97230

Would you prefer a printed catalog? Request one today.
When You Order
You may ship your purchase directly to gift recipients using the shipping address fields on the order form. You have an option for a free gift message which will be handwritten on a free gift card and enclosed with the shipment. Gift wrapping is available for $4.50 per item.
Shipping Options
Our products are shipped from Portland Oregon. We primarily ship via UPS Ground and USPS. For faster service we offer UPS expedited delivery. Shipping and handling will be added according to one of the tables below when you complete your order. Shipping charges are based on the order subtotal. For more information on our Shipping methods and transit times, click here.
Business days are Monday through Friday excluding holidays. Pomegranate does not offer same day or next day shipping for air delivery packages. Shipping and handling fees for late deliveries are not refundable if the carrier is unable to deliver on time for any reason beyond their control including incorrect address or weather delay.

Premium, Express, and Expedited shipping methods ship via UPS. Rush orders shipping to P.O boxes will be shipped via USPS Priority Mail and will arrive 3–4 business days after the order is placed, regardless of which shipping speed is selected at checkout.
Orders Shipping Within the United States
1–6 business days transit time
3–5 business days processing time
  3 business days transit time
1 business day processing time
Merchandise TotalShipping & Handling Merchandise TotalShipping & Handling
$0.00–$9.99$2.95 $0.00–$9.99$7.52
$10.00–$14.99$3.95 $10.00–$19.99$12.25
$15.00–$19.99$4.95 $20.00–$64.99$15.00
$20.00–$34.99$6.95 $65.00–$99.99$20.00
$35.00–$49.99$8.95 $100.00–$124.99$35.00
$50.00–$64.99$10.95 $125.00–$149.99$45.00
$65.00–$74.99$12.95 $150 +*Custom Pricing
$75 +Free! 
Excludes Alaska or Hawaii.
2 business days transit time
1 business day processing time
  1 business day transit time
1 business day processing time
Merchandise TotalShipping & Handling Merchandise TotalShipping & Handling
up to $64.99$20.00 up to $64.99$30.00
$65.00–$99.99$25.00 $65.00–$99.99$35.00
$100.00–$124.99$40.00 $100.00–$124.99$45.00
$125.00–$149.99$50.00 $125.00–$149.99$55.00
$150.00–$499.99$55.00 $150.00–$249.99$60.00
$500.00–$749.99$65.00 $250 +*Custom Pricing
Excludes Alaska or Hawaii.
$1,000 +*Custom Pricing   
Excludes Alaska or Hawaii.
Orders Shipping Outside the United States
International: Canada
International: Global**
7–10 business days transit time
5–10 business days processing time
  10–15 business days transit time
3–5 business days processing time
Merchandise TotalShipping & Handling Merchandise Total Shipping & Handling
$0.00–$14.99$4.80 $0.00–$20.99$15.00
$15.00–$34.99$14.40 $21.00–$35.99$20.00
$35.00–$64.99$20.99 $36.00–$50.99$25.00
$65.00–$99.99$25.99 $51.00–$64.99$30.00
$100.00–$149.99$31.99 $65.00–$74.99$45.00
$150.00–$199.99$36.99  $75.00–$99.99 $50.00
$200 +Free!  $100.00–$149.99 $65.00
  $150.00–$199.99 $85.00
$200+ *Custom Pricing
All global shipping costs are estimates; we will contact you if your final shipping and handling fees are higher than the shipping quote listed on your order confirmation.
*Orders that require custom pricing for shipping and handling will be contacted with a shipping quote based on the weight and destination of the package.

**Due to the high cost of shipping to Finland, Iceland, Norway, Portugal, and Switzerland, orders shipping to these countries will be charged a $20 fee in addition to the International: Global shipping estimates listed above.
After You Order
Order Confirmation
If you elect to get an email notification you will receive a confirmation of your order immediately after placing it online. You will receive another email once your order leaves our warehouse, which will include a tracking number. We generally ship within 3–5 days of receiving your order.
Order Status & Questions
Please contact us and be assured that we are most interested in resolving any problem you experience while shopping on our site. It is helpful if you provide either your order number or the "bill to" name and approximate date the order was placed.
Payment Methods
We accept American Express, Visa, Mastercard, Discover Card, PayPal, and Pomegranate.com Gift Certificates. If you would like to pay by check or money order please mail your order in with payment (including shipping costs).
Sales Tax
7.25% tax is charged on orders shipping to California.
We try to keep everything on our website available at all times. However if an item you order happens to be out of stock we will contact you to let you know. For best service please include a daytime telephone number with your order.
Satisfaction Guarantee
Pomegranate endeavors to design and manufacture high-quality publications, provide accurate descriptions of our products on our Web site, and properly fulfill your order. In the unlikely event of a defective product we will accept your return (for refund or exchange) within one year of receipt. Read more about our Product Guarantee & Return.
Customer Inquiries